Support Center

Buying From Storybird

  • How do I purchase my story?

    Make sure you're logged in to your account. Then: Click on "Published" in the left navigation bar under...

    Jan 31, 2013 12:51PM EST
  • How much do printed books cost?

    If your Storybird has... 1-2 pages 3-6 pages 7-12 pages 13-14 pages 15-16 pages 17-18 pages ...

    Nov 05, 2012 11:07PM EST
  • What currency do you use?

    Purchases on Storybird are in US dollars. If you make a purchase with a card that was not issued for US purch...

    Nov 05, 2012 11:07PM EST
  • Do you charge sales tax?

    Your country, state, and/or provincial sales tax, duties, or import fees apply and are displayed during checko...

    Nov 05, 2012 11:07PM EST
  • What are your shipping fees?

    Shipping fees vary from country to country and delivery options. No worries, though: we display delivery optio...

    Nov 05, 2012 11:07PM EST
  • What countries do you ship to?

    Physical orders: Australia Brazil Canada China Denmark France Germany Hong Kong India Ireland Israel Italy Jap...

    Nov 05, 2012 11:07PM EST
  • What payment types does Storybird accept?

    We accept Visa and Mastercard. We do not accept American Express, Discover, or Paypal. Our website uses Norto...

    Nov 05, 2012 11:07PM EST
  • How do I cancel my order?

    You can cancel: -a print order that is "In production" -a print order from a Class Fundraiser if it's before t...

    Nov 05, 2012 11:07PM EST
  • Can I add something to my existing order?

    If your order has been shipped and is "In transit", you can't add anything else. If your order is "In product...

    Nov 05, 2012 11:07PM EST
  • Can I combine orders?

    Unfortunately, we can't combine two separate orders. However, if you'd like to add something new to an existi...

    Nov 05, 2012 11:07PM EST

Contact Us

support@storybird.com
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