Support Center

Buying from Storybird

  • Can I add something to my existing order?

    If your order has been shipped and is "In transit", you can't add anything else. If your order is "In product...

    Oct 10, 2018 11:10AM EDT
  • Can I combine orders?

    Unfortunately, we can't combine two separate orders. However, if you'd like to add something new to an existi...

    Oct 10, 2018 11:10AM EDT
  • Can I add a gift note to my order?

    You can't add a gift note to your order, just yet. We're working on it :) However, you can include a note ins...

    Jun 26, 2013 11:11PM EDT
  • Can I get gift wrapping?

    We don't currently offer gift wrapping. That said, our books don't need gift wrapping. They're very pretty. Tr...

    Nov 05, 2012 11:07PM EST
  • Order confirmation and receipt email

    A confirmation email is sent to you after your order is processed; it contains your order number, an itemized ...

    Oct 10, 2018 11:13AM EDT
  • Delivery confirmation email

    A delivery confirmation email is sent to you when your order has been shipped from our printing plant. If you ...

    Oct 10, 2018 11:04AM EDT
  • Can I make changes to my shopping cart?

    You can add and remove items from your shopping cart and adjust item quantities. To remove items from your ca...

    Nov 05, 2012 11:07PM EST
  • Where is my order history?

    Your order history is found on your Account page: - Tap "You" and select "Account" from the popover menu - On ...

    Oct 10, 2018 11:01AM EDT
  • Where can I find my order number?

    Your order number can be found in your order confirmation email and your order history page. Your order histo...

    Oct 10, 2018 11:00AM EDT
  • My credit card was declined. Now what?

    Cards are declined for various reasons: inputting incorrect information, unavailable funds, etc. If your card...

    Nov 05, 2012 11:07PM EST

Contact Us

support@storybird.com
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