Support Center

Buying from Storybird

  • How do I purchase my story?

    Make sure you're logged in to your account. Then: Find the book you wish to purchase and click the b...

    Oct 26, 2015 01:16PM EDT
  • How much do printed books cost?

    If your Picture book has… 1-2 pages 3-6 pages 7-10 pages 11-14 pages 15-16 pages 17-18 pages 19-2...

    Oct 20, 2015 10:54AM EDT
  • Buying downloads

    Downloads are digital PDF files of your work that allow you to archive your stories on your computer, print th...

    Oct 26, 2015 01:25PM EDT
  • Printing your PDF download

    PDFs will print on any color or b&w home printer with standard paper. (You can also take the file to a cop...

    Dec 30, 2015 01:25PM EST
  • Do you charge sales tax?

    Your country, state, and/or provincial sales tax, duties, or import fees apply and are displayed during checko...

    Nov 05, 2012 11:07PM EST
  • What currency do you use?

    Purchases on Storybird are in US dollars. If you make a purchase with a card that was not issued for US purc...

    Oct 26, 2015 01:26PM EDT
  • What are your shipping fees?

    We offer FREE Standard shipping for US customers. Shipping fees vary from country to country and delivery opt...

    Aug 21, 2015 12:24AM EDT
  • What countries do you ship to?

    We ship to: United States Australia Canada New Zealand United Kingdom As well as: Afghanistan Albania Alger...

    Oct 21, 2015 12:44PM EDT
  • What payment types does Storybird accept?

    We accept Visa, MasterCard and American Express credit, gift and prepaid cards. Our website uses Norton Veris...

    Oct 19, 2015 10:45AM EDT
  • How do I cancel my order?

    You can cancel: - a print order that is "In production" You can't cancel: - a print order that's "In transit"...

    Oct 10, 2018 11:03AM EDT

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