Support Center

Fundraising orders and shipping status

Last Updated: Oct 15, 2015 03:00PM EDT

After the Fundraiser ends, the order is sent to our custom printing facility. All physical items will be shipped together to the school (there may be multiple boxes, depending on order size); all digital downloads are sent instantly after purchase. Though it will often take less time, please allow up to 6 weeks for product creation and shipping. 

The status of your order is updated and displayed on your dashboard, including a link to the shipment's tracking number once it leaves our printing facility. You'll also receive a "shipping notification" email.

Contact Us

support@storybird.com
http://assets0.desk.com/
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